Frequently Asked Questions
Everything you need to know before your visit. Can’t find what you’re looking for? Reach out to us directly — details are in the footer below.
How do I book an appointment?
Use our online booking page — choose your treatment, pick a date and time that suits you, and fill in your details. A member of the team may follow up by phone or email to confirm your appointment.
Are your products vegan and cruelty-free?
Yes. We choose vegan, cruelty-free, plant-powered botanical products for every treatment, to support healthy, radiant-looking skin while respecting nature.
Do I need a patch test before my treatment?
A patch test is required at least 24 hours before a Complete Brow Lamination appointment. If you have sensitive skin or haven’t had a particular product or treatment with us before, feel free to ask us about a patch test when you book.
How should I prepare for a facial?
As general guidance: avoid strong active ingredients (like retinoids or exfoliating acids) and excessive sun exposure in the 24–48 hours beforehand, and arrive with a clean face where possible. If you have any specific skin concerns, let us know before your treatment.
I need to change or cancel my appointment — what do I do?
Just get in touch with us directly by WhatsApp or email (details below) as soon as you can, and we’ll help sort out a new time.
Do you take online payments?
Not currently — bookings are confirmed online, with payment taken in person at your appointment.